Agent Handbook

1. We're Here to Help!
2. Quick Reference Guide
3. Customer Service
4. Finance Agreements
5. Additional Premiums
6. Policies & Procedures
7. Internet Access
8. Reports, Notices, & Faxes

3: Customer Service

Services Provided By the Atlas Customer Service Team

• Quoting (exceptions or special terms)-Call Customer Service
• Contract Status -Call Customer Service
  • Boarding Status
  • Payment Status
  • Cancellation Status
• Cancellation Hold (if payment in transit)
• Questions About Our Premium Finance Procedures
• Problem Resolution

In addition, please access our web-site for detailed real-time contract information at www.AtlasPFC.com.

Our Customer Service Representatives have been trained to support your efforts through all possible means and will do so in a thorough, professional manner. Please contact Stephen Donaghy at 1 (954) 415-1528 to discuss any way you feel we can improve our levels of service to our producing agent partners.